Introduction

Gobind Eye Care Hospital (hereinafter referred to as “we”, “us”, “our”, or “Gobind Eye Care”) is the owner and operator of the website Gobind Eye Care Hospital and its sub-domains (collectively referred to as the “Website”), along with any related software applications, mobile applications, and digital services (collectively referred to as the “Services”).

This Privacy Policy applies to all services offered by Gobind Eye Care Hospital and outlines our approach towards data protection and privacy, in accordance with Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

This Privacy Policy explains:

• The types of personal data we collect
• How we use, process, store, and protect such data
• Circumstances under which data may be shared or disclosed
• The rights of individuals whose data we collect

By accessing or using our Website, App, or Services, or by providing your personal information, you agree to and accept this Privacy Policy and consent to the collection, use, storage, processing, sharing, and transfer of your information as described herein.

If you do not agree with this Privacy Policy, please do not use our Services. Continued use of the Website or Services constitutes acceptance of any changes made to this Policy.

Data Collection

We may collect personal and sensitive personal data from:

• Patients
• Website users
• Employees and staff
• Doctors and consultants
• Business partners, vendors, and service providers

Types of Information Collected

Information collected may include (but is not limited to):

• Personal Details: Name, age, gender, date of birth, address, contact number, email ID
• Medical Information: Medical history, diagnosis, prescriptions, treatment records, test results, and health conditions
• Insurance Information: Insurance provider, policy details, scheme information
• Biometric Information: As required for medical or operational purposes
• Technical Information: IP address, browser type, operating system, device details, cookies, location data, and website usage patterns
• Communication Data: Emails, feedback, reviews, queries, and messages submitted through the website

We collect only the minimum necessary data required to provide healthcare services and improve user experience.

Use Of Personal Information

The primary purposes for collecting personal information include:

• Providing medical consultation, diagnosis, and treatment

• Appointment scheduling and patient communication

• Responding to queries and service requests

• Hospital administration, billing, and record-keeping

• Recruitment and internal operational purposes

• Website improvement, analytics, and performance monitoring

• Legal and regulatory compliance

We do not collect personal information from third-party sources without consent.

Cookies and Tracking Technologies

Gobind Eye Care may use cookies, pixel tags, and similar technologies to:

• Improve website functionality

• Analyze user behavior

• Enhance user experience

Cookies do not store sensitive personal information. You may disable cookies through your browser settings, though this may limit website functionality.

Sharing Of Information

We may share personal information with:

• Our internal departments and authorized staff
• Third-party service providers such as IT support, payment gateways, and data analytics partners
• Government authorities or legal bodies when required by law
• Auditors, regulators, or law enforcement agencies

We do not sell or rent personal data to third parties for marketing purposes.

In case of a merger, acquisition, or restructuring, personal information may be transferred to the concerned entity, subject to confidentiality safeguards.

Disclosure Of Information

Personal information may be disclosed:

• To comply with legal obligations 
• To protect the rights, safety, or property of patients or the public 
• To investigate fraud, misuse, or violations of terms 

Such disclosures will be made only as permitted under applicable law.

Data Retension

Personal information may be disclosed:

• To comply with legal obligations 
• To protect the rights, safety, or property of patients or the public 
• To investigate fraud, misuse, or violations of terms 

Such disclosures will be made only as permitted under applicable law.

Data Retension

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Data no longer required is securely deleted or anonymized.

Your Rights

You have the right to:

• Access your personal data

• Correct or update inaccurate information

• Withdraw consent

• Request deletion of your data (subject to legal obligations)

Withdrawal of consent may limit access to certain services.

Data Security

Gobind Eye Care implements reasonable technical and organizational security measures to protect personal data against:

• Unauthorized access

• Loss or misuse

• Alteration or destruction

Access to sensitive information is restricted to authorized personnel only. However, no digital system is completely secure, and we cannot guarantee absolute security.

Intellectual Property

All content, trademarks, logos, and materials on the Website are the intellectual property of Gobind Eye Care Hospital and may not be used without prior written permission.

Policy Update

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on the Website. Users are encouraged to review this Policy periodically.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

Grievance Officer

In accordance with the Information Technology Act, 2000 and SPDI Rules, the contact details of the Grievance Officer are as follows:

Grievance Officer:
Gobind Eye Care Hospital
📍 Address: 120, Het Ram Park, Opposite Jaat College,Hisar, Haryana, 125001
📞 Contact Number: 9034020803
📧 Email: gobindeyecare1@gmail.com

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us. We will make every effort to resolve your concerns promptly.

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