Introduction

Gobind Eye Care, A Unit Of Gobind Nursing Home (hereinafter referred to as “we”, “us”, “our”, or “Gobind Eye Care”) is the owner and operator of the website Gobind Eye Care, A Unit Of Gobind Nursing Home and its sub-domains (collectively referred to as the “Website”), along with any related software applications, mobile applications, and digital services (collectively referred to as the “Services”).

This Privacy Policy applies to all services offered by Gobind Eye Care, A Unit Of Gobind Nursing Home and outlines our approach towards data protection and privacy, in accordance with Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) and any other law in relation to the same.

This Privacy Policy explains:

• The types of personal data we collect
• How we use, process, store, and protect such data

  Gobind Eye Care takes appropriate measures to securely store your information:

  • Electronic records are stored in secure systems protected by passwords and encryption
  • Physical documents are stored in restricted-access areas
  • Backup systems are maintained to prevent data loss
  • Data retention follows applicable healthcare and legal requirements

  We retain personal and medical data only for as long as necessary for medical, legal, or regulatory purposes.

   

• Circumstances under which data may be shared or disclosed
• The rights of individuals whose data we collect

By accessing or using our Website, App, or Services, or by providing your personal information, you agree to and accept this Privacy Policy and consent to the collection, use, storage, processing, sharing, and transfer of your information as described herein.

If you do not agree with this Privacy Policy, please do not use our Services. Continued use of the Website or Services constitutes acceptance of any changes made to this Policy.

Data Collection

We may collect personal and sensitive personal data from:

• Patients
• Website users
• Employees and staff
• Doctors and consultants
• Business partners, vendors, and service providers

Information collected may include (but is not limited to):

• Personal Details: Name, age, gender, date of birth, address, contact number, email ID

   

• Medical Information: Medical history, diagnosis, prescriptions, treatment records, test results, and health conditions

   

• Insurance Information: Insurance provider, policy details, scheme information.

   

• Communication Data: Emails, feedback, reviews, queries, and messages submitted through the website

   

• Technical Information: IP address, browser type, operating system, device details, cookies, location data, and website usage patterns.

At Gobind Eye Care, when you visit our website, book appointments online, or interact with our digital platforms, we may automatically collect certain technical information to improve your experience and ensure website security.

1. IP Address

We collect your Internet Protocol (IP) address when you access our website.
Your IP address helps us:

• Identify the general geographic region of visitors
• Detect and prevent fraudulent or suspicious activity
• Maintain website security
• Analyze traffic patterns and user behavior

This information does not directly identify you personally but may be associated with your device.

2. Browser Type and Version

We collect information about:

• The web browser you are using (e.g., Chrome, Safari, Edge)
• Browser version
• Browser settings

This helps us:

• Optimize website performance
• Ensure compatibility across devices
• Improve user interface and functionality

3. Operating System

We may collect details about your operating system, such as:

• Windows
• macOS
• Android
• iOS

This allows us to:

• Enhance website responsiveness
• Troubleshoot technical issues
• Improve mobile and desktop experience

4. Device Information

We may gather technical data about the device used to access our website, including:

• Device type (mobile, tablet, desktop)
• Device model
• Screen resolution
• Device identifiers

This information helps us provide a seamless and optimized browsing experience.

5. Cookies and Tracking Technologies

Gobind Eye Care uses cookies and similar tracking technologies to:

• Remember your preferences
• Improve website speed and performance
• Track appointment booking activity
• Analyze visitor behavior for service improvement
• Deliver relevant information and updates

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.

6. Location Data

We may collect approximate location information based on:

• IP address
• GPS data (if permission is granted on mobile devices)

Location data helps us:

• Show relevant clinic information
• Provide directions to our eye care center
• Improve local service communication

We do not track precise real-time location without your consent.

7. Website Usage Patterns

We may analyze how users interact with our website, including:

• Pages visited
• Time spent on pages
• Click behavior
• Navigation paths
• Referral sources (e.g., search engines, advertisements)

This information helps Gobind Eye Care:

• Improve website design and usability
• Understand patient interests
• Enhance digital services
• Optimize online appointment booking

All technical information collected by Gobind Eye Care is used strictly for security, performance improvement, analytics, and service enhancement purposes. We do not sell or misuse this information and ensure appropriate safeguards are in place to protect your data.

We collect only the minimum necessary data required to provide healthcare services and improve user experience.

Use Of Personal Information

The primary purposes for collecting personal information include:

• Providing medical consultation, diagnosis, and treatment

• Appointment scheduling and patient communication

• Responding to queries and service requests

• Hospital administration, billing, and record-keeping

• Recruitment and internal operational purposes

• Website improvement, analytics, and performance monitoring

• Legal and regulatory compliance

We do not collect personal information from third-party sources without consent.

Cookies and Tracking Technologies

Gobind Eye Care may use cookies, pixel tags, and similar technologies to:

• Improve website functionality

• Analyze user behavior

• Enhance user experience

Cookies do not store sensitive personal information. You may disable cookies through your browser settings, though this may limit website functionality.

Sharing Of Information

We may share personal information with:

• Our internal departments and authorized staff
• Third-party service providers such as IT support, payment gateways, and data analytics partners
• Government authorities or legal bodies when required by

  1. IT Support and Technical Service Providers

  We may share limited information with IT vendors who assist us with:

  • Website hosting and maintenance
  • Appointment booking systems
  • Electronic medical records (EMR) systems
  • Data storage and cloud services
  • Cybersecurity monitoring and protection

  These providers access data only to the extent necessary to perform their services and are required to maintain strict confidentiality and security standards.

  2. Payment Gateway Providers

  When you make payments for consultations, treatments, or diagnostic services, we may share necessary billing information with secure payment processing partners. This may include:

  • Transaction amount
  • Billing details
  • Payment method (card, UPI, net banking, etc.)

  Gobind Eye Care does not store complete debit/credit card details. All transactions are processed through secure and encrypted payment gateways compliant with applicable financial security standards.
  
  Please note that all payment transactions are handled directly by authorized banks and payment gateway providers. The respective bank or payment service provider is solely responsible for processing payments, safeguarding transaction details, and ensuring financial data security. Gobind Eye Care does not have access to or control over your complete banking information.

  3. Data Analytics and Marketing Partners

  We may work with analytics service providers to better understand website usage and improve our services. These partners may collect:

  • Website interaction data
  • Traffic patterns
  • Campaign performance metrics

  This information is used to:

  • Enhance user experience
  • Improve website functionality
  • Optimize digital outreach efforts

  Analytics data is generally aggregated and does not personally identify individual patients.

  4. Legal and Regulatory Authorities

  Where required by law, regulation, or legal process, we may disclose personal information to:

  • Government authorities
  • Law enforcement agencies
  • Regulatory bodies
    
  • Auditors, regulators, or law enforcement agencies

  Gobind Eye Care may disclose personal or medical information to auditors, regulatory authorities, or law enforcement agencies when required by law or for legitimate compliance purposes. Such disclosures are handled carefully and only to the extent necessary.

   1.  Auditors

  We may share limited patient or operational data with authorized auditors for:

  • Financial audits
  • Internal compliance reviews
  • Quality assurance assessments
  • Accreditation and certification processes

  Auditors are bound by strict confidentiality obligations and are permitted to access only the information required for audit purposes.

  2. Regulatory Authorities

  As a healthcare provider, Gobind Eye Care may be required to share information with regulatory bodies to:

  • Comply with healthcare laws and standards
  • Maintain medical licensing and certifications
  • Respond to government health department inquiries
  • Submit mandatory healthcare reports

  Such disclosures are made in accordance with applicable legal and regulatory requirements.

  3.Law Enforcement Agencies

  We may disclose personal information to law enforcement or government authorities when:

  • Required by court order, subpoena, or legal process
  • Necessary to investigate fraud or criminal activity
  • Required to protect the safety, rights, or property of patients, staff, or the public
  • Mandated under applicable laws

  Gobind Eye Care ensures that any disclosure to law enforcement is lawful, limited, and properly documented.

  We do not sell or rent personal data to third parties for marketing purposes.

  In case of a merger, acquisition, or restructuring, personal information may be transferred to the concerned entity, subject to confidentiality safeguards.

Disclosure Of Information

Personal information may be disclosed:

• To comply with legal obligations 
• To protect the rights, safety, or property of patients or the public 
• To investigate fraud, misuse, or violations of terms 

Such disclosures will be made only as permitted under applicable law.

Data Retension

Personal information may be disclosed:

• To comply with legal obligations 
• To protect the rights, safety, or property of patients or the public 
• To investigate fraud, misuse, or violations of terms 

Such disclosures will be made only as permitted under applicable law.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Data no longer required is securely deleted or anonymized.

Your Rights

You have the right to:

• Access your personal data

• Correct or update inaccurate information

• Withdraw consent

• Request deletion of your data (subject to legal obligations)

Withdrawal of consent may limit access to certain services.

Data Security

Gobind Eye Care implements reasonable technical, organizational, and physical security measures to safeguard personal and medical information. Our data security framework is designed to protect information against unauthorized access, loss, misuse, alteration, or destruction.

1. What Data Security is Related To

Our data security measures apply to all sensitive and personal information, including:

• Patient personal details (name, contact information, address)
• Medical records and treatment history
• Diagnostic reports and prescriptions
• Appointment and consultation data
• Billing and insurance information
• Website and digital interaction data

Data security covers both digital records and physical documents maintained by Gobind Eye Care.

2. Data Security Modes (Types of Protection)

A. Technical Security Mode (IT & Digital Protection)

This mode relates to digital systems and electronic records. It includes:

• Encrypted data transmission (SSL-secured website)
• Firewall and network protection systems
• Antivirus and anti-malware software
• Password-protected systems
• Role-based system access
• Multi-factor authentication (where applicable)
• Secure servers and cloud storage
• Regular data backups and recovery systems
• Routine software updates and security patches

Purpose: To prevent hacking, cyberattacks, and unauthorized digital access.

B. Organizational Security Mode (Internal Controls)

This mode relates to internal processes and staff responsibilities:

• Role-based access control (need-to-know basis)
• Confidentiality agreements for staff and vendors
• Employee training on data privacy and security
• Internal audits and monitoring
• Defined data handling and retention policies

Purpose: To prevent internal misuse or accidental data exposure.

C. Physical Security Mode (Infrastructure Protection)

This mode relates to physical safety of records and facilities:

• Locked storage cabinets for medical files
• Restricted access to record rooms
• Controlled entry to administrative areas
• Monitoring systems where appropriate

Purpose: To prevent physical theft, damage, or unauthorized viewing of records.

D. Legal and Compliance Mode

This mode relates to regulatory and legal requirements:

• Compliance with applicable healthcare regulations
• Lawful disclosure procedures
• Regulatory audits and reporting
• Documentation of data handling practices

Purpose: To ensure lawful processing and protection of patient information.

3. Protection Against Key Risks

Gobind Eye Care’s security measures are specifically designed to protect against:

Unauthorized Access

Only authorized doctors, medical staff, and administrative personnel can access sensitive information.

Loss or Misuse

Regular backups and strict internal controls help prevent data loss or improper use.

Alteration or Destruction

System monitoring, controlled editing rights, and secure storage help maintain data integrity.

4. Access Restrictions

Access to sensitive medical and personal information is strictly limited to authorized personnel who require the information to perform their professional duties.

Intellectual Property

All content, trademarks, logos, and materials on the Website are the intellectual property of Gobind Eye Care Hospital and may not be used without prior written permission.

Policy Update

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on the Website. Users are encouraged to review this Policy periodically.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

Grievance Officer

In accordance with the Information Technology Act, 2000 and SPDI Rules, the contact details of the Grievance Officer are as follows:

Grievance Officer:
Gobind Eye Care Hospital
📍 Address: 120, Het Ram Park, Opposite Jaat College,Hisar, Haryana, 125001
📞 Contact Number: 9034020803
📧 Email: gobindeyecare1@gmail.com

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us. We will make every effort to resolve your concerns promptly.

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